Refund Policy

Last updated: January 7, 2026

This Refund Policy applies to all purchases of Marinesia through Paddle as our authorized payment processor and Merchant of Record.

When you purchase a product or service from Marinesia, you enter into a contract with Paddle in accordance with Paddle’s Checkout Buyer Terms and this Refund Policy.

1. Digital Services

Marinesia provides digital products and services, which may be offered on a subscription or one-time purchase basis, including access to API keys, API services, data services, and other digital content.

Unless otherwise stated, access to digital services is made available immediately after successful payment.

2. Consumer Right to Cancel (14 Days)

If you are a Consumer, you have the right to cancel your purchase within 14 days without giving any reason, unless the exception in Section 3 applies.

The cancellation period expires 14 days from the day after the transaction is completed. To meet the cancellation deadline, it is sufficient that you send your cancellation request before the 14-day period expires.

To cancel your purchase, you must inform Paddle of your decision (see Section 8: How to Request a Refund or Cancellation).

Subscription Notice

For subscription-based products, the 14-day right to cancel applies only to the initial subscription purchase and does not apply to each automatic renewal.

3. Exception to the Right to Cancel

Your right as a Consumer to cancel does not apply to the supply of Digital Content where you have started to download, stream, access, or otherwise acquire the product or service and have had the benefit of it.

Where digital content is made available immediately (including API keys, API access, or data services), by accessing or using the service, you consent to immediate performance of the agreement and acknowledge that you will lose your right of withdrawal once delivery or access has begun.

4. Effect of Cancellation

If you cancel your purchase in accordance with Section 2 (and the exception in Section 3 does not apply), Paddle will reimburse all payments received from you.

Reimbursements will be made:

• Without undue delay.
• No later than 14 days after Paddle is informed of your decision to cancel.
• Using the same payment method used for the original transaction. You will not incur any fees as a result of the reimbursement.

5. Refunds Outside the 14-Day Period

Refund requests made:

• After the 14-day cancellation period, or
• Where the exception in Section 3 applies

are provided at Paddle’s sole discretion, on a case-by-case basis, and may be refused. Refunds may be declined where there is evidence of fraud, refund abuse, or manipulative behaviour.

6. Subscription Cancellation (After Purchase)

You may cancel your subscription at any time via Paddle’s customer portal or by contacting Paddle support.

Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• The subscription will not renew thereafter.
• Unless required by applicable law, no refunds are provided for unused subscription periods.

7. Chargebacks and Disputes

If you believe a charge has been made in error, you should contact Paddle support before initiating a chargeback with your bank or card issuer.

Chargebacks are a dispute mechanism and may result in account restrictions where abuse or invalid claims are identified.

8. How to Request a Refund or Cancellation

All refund or cancellation requests must be submitted to Paddle, as the Merchant of Record, via Paddle’s Order Support or official support channels: paddle.net

For product-related or technical support questions, you may also contact us at: [email protected]

Please note that all refunds and cancellations are processed by Paddle.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will become effective immediately upon posting on this page. Continued use of the service constitutes acceptance of the updated policy.